Privacy Policy

Last Updated: November 2025

1. Introduction

Birch Tree Counseling, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.birchtreesc.com or communicate with us electronically.

By using our website, you agree to this Policy. If you do not agree, please do not use this Site.

2. Information We Collect

We collect only the information necessary to provide safe, effective, and ethical counseling services. The information we may collect includes:

• Personal contact information (name, email, phone number) when you complete a contact form or request an appointment.

• Non-identifiable information (browser type, pages visited, device data) collected automatically by Squarespace to improve site performance.

• Protected Health Information (PHI) that you voluntarily provide through SimplePractice, our HIPAA-compliant client portal and scheduling platform.

We do not collect or store any financial information on this website. All payments and client documents are securely managed through SimplePractice.

3. Use of Information

We use your information only to:

• Respond to inquiries and appointment requests

• Provide counseling services (via HIPAA-compliant systems)

• Maintain records required by law and professional ethics

• Improve our website and client experience

We do not use personal data for marketing, newsletters, or advertising purposes.

4. HIPAA Compliance

As a licensed mental health practice, Birch Tree Counseling, LLC complies with all HIPAA (Health Insurance Portability and Accountability Act) regulations.

• All client information shared through SimplePractice is encrypted and securely stored.

• We do not share PHI without written authorization, except as required by law.

• You may request a copy of our Notice of Privacy Practices at any time by contacting natalie@birchtreesc.com.

5. Cookies and Website Analytics

Our website, hosted on Squarespace, may use limited cookies and analytics to measure site traffic and performance. These cookies do not collect personally identifying information.

You can disable cookies through your browser settings if you prefer.

6. Data Storage and Security

• Squarespace uses industry-standard SSL encryption for all site traffic.

• SimplePractice encrypts all client data in transit and at rest, consistent with HIPAA standards.

• We do not sell, rent, or disclose your information to third parties for any reason.

7. Your Rights

You have the right to:

• Request access to or correction of your records

• Request a copy of your HIPAA Notice of Privacy Practices

• Withdraw consent for communication via email or contact form

• File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact natalie@birchtreesc.com.

8. Links to Other Websites

Our Site may include links to third-party sites (e.g., crisis resources, professional directories). Birch Tree Counseling, LLC is not responsible for the privacy practices or content of these external websites.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. The revised version will be posted on this page with a new “Last Updated” date.

10. Contact Information

Birch Tree Counseling, LLC

Natalie Patterson, MA, LPC

Email: natalie@birchtreesc.com

Location: South Carolina

Website: www.birchtreesc.com